Terms and Conditions

Welcome to Katie Suzuki Music Ltd (“the Studio”). These terms and conditions apply to the use of this website and to all lessons and services provided by the Studio. By using this website or enrolling for lessons, you agree to these terms.

About us

Katie Suzuki Music Ltd is a New Zealand registered limited company providing online Suzuki music lessons for children worldwide.

Lessons

Lessons are provided online by qualified, Suzuki-registered teachers.

Lesson times are booked through the Studio’s online booking system. Students and families are expected to attend lessons on time and ensure a reliable internet connection and suitable learning environment.

Parent or caregiver attendance at lessons

During children's lessons, a parent or caregiver must be present for the whole of each lesson.

The parent is the child’s practice partner between lessons, and the lesson is where that is taught. It is also a safeguarding measure: these are one-to-one online lessons with children, and a responsible adult present throughout protects both the child and the teacher.

If no parent or caregiver is present for a significant part of the lesson, the teacher may end it, using their judgement, and the lesson will be charged as normal, as with any cancellation inside the 48-hour notice period. If you know in advance you can’t attend, please give at least 48 hours’ notice so the lesson can be rescheduled.

Teachers

The Studio assigns each student to a teacher. If a change of teacher becomes necessary or would better suit the student, the Studio will discuss this with the family and the teacher before any change is made.

Lesson recordings

All lessons are recorded for safeguarding, continuity and quality assurance purposes. Recordings are stored securely in a Google shared drive owned by the Studio and retained for 90 days from the date of the lesson, after which they are deleted, unless there is a legitimate reason to retain a particular recording for longer.

Teachers do not store recordings on their own devices or accounts. Recordings are not routinely reviewed in full; the Studio may periodically review short excerpts for quality assurance, and recordings may also be accessed in specific circumstances such as a safeguarding concern or a parent complaint.

Parental consent for recording is required before lessons can begin. Full details are set out in the Lesson Recording & Privacy Policy.

Cancellations

If you need to cancel a lesson, please give at least 48 hours’ notice via the booking system. Lessons cancelled with less than 48 hours’ notice will be charged at the full lesson rate.

Payment and refunds

Lessons are invoiced at the start of each month for lessons booked during the upcoming month. Payment is due by the due date on the invoice. 

If you stop lessons partway through a month, lessons already paid for but not yet taken will be refunded or credited, except where they were cancelled with less than 48 hours’ notice.

Purchases from the online shop are payable at checkout. No refunds are made for digital downloads once accessed.

Nothing in these terms limits your rights under the New Zealand Consumer Guarantees Act 1993 or any other consumer law that applies to you.

Intellectual property

All videos, written resources, and other materials provided by the Studio remain the intellectual property of Katie Suzuki Music Ltd. You may use these materials for your own personal learning only. You must not republish, sell, redistribute, or copy any materials from this website without prior written permission.

Service availability

Katie Suzuki Music Ltd provides services to families worldwide, with the exception of countries subject to sanctions imposed by New Zealand, the United States, the United Nations, or the European Union. By enrolling with us, you confirm that you are not a resident of a sanctioned country. The Studio reserves the right to decline or discontinue services if this requirement is not met.

Privacy

The Studio collects and holds personal information about students and families in accordance with the New Zealand Privacy Act 2020. Please see our Privacy Policy for full details.

Website links

This website may contain links to external sites. The Studio is not responsible for the content or practices of any linked website.

Liability

The Studio is responsible for loss caused by its own breach of these terms or its negligence. Except where the Consumer Guarantees Act or other applicable consumer law provides otherwise, the Studio’s total liability to you is limited to the fees you have paid to the Studio for lessons in the 12 months before the claim.

Termination

Either party may end the lesson arrangement at any time. The Studio reserves the right to discontinue services to any student or family whose conduct is considered abusive, offensive, or otherwise in breach of these terms.

Changes to these terms

The Studio may update these terms from time to time. Continued use of the website or services after changes are posted constitutes acceptance of the updated terms.

Governing law

These terms are governed by the laws of New Zealand, and the parties submit to the exclusive jurisdiction of the New Zealand courts. This does not affect any rights you may have under the consumer law of your own country.